Thursday, August 26, 2004

My Master Plan

I'm calling on everyone in the hospitality, retail and customer service industries. We have been oppressed and talked down to for too long. It's time to turn the tables.

You see, I've had an idea. A real eureka moment. Here's what we're gonna do.

Almost everyone nowadays has a digital camera in their phone, or works with someone who does, right? Also, almost everyone who works in hospitality or retail knows someone else who works in a different restaurant or shop, right? Are you all still with me? Starting to get the idea?

My plan is simplicity itself. Every time you encounter a needlessly rude customer, just take a sneaky photo of them and save it to your camera or phone. Next, print off a few copies and distribute them to your friends that also have to deal with annoying customers. And so, the faces of people who are rude without provocation will become known not just at your restaurant or boutique, but at *every* restaurant or boutique in the city.

We could even develop a rating system, to determine whether a customer's rudeness warrants merely a heads up for staff at other businesses or even a pre-emptive refusal of service. Of course, the bosses'd have to be in on it too, and value their staff's happiness above the money-earning potential of a few patrons (unlikely), but it would at least give us a clue. So if you have an annoyingly rude customer, you could check your 'mug shots' and match them up.

I think it could work, and while being met with coldness and a lack of service will do nothing to help the temprament of these rude customers, it'll at least give us a chance to warn each other.

Whaddya reckon?

Four things I Learned Recently;

  1. Packing gets old real quick.

  2. Brains are cool.

  3. Writing a blog entry with Catalyst in the background is a process fraught with distraction.

  4. My new phone is groovy.



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"I love black people, but I hate niggers!"
- Chris Rock

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